Enrolment Terms and Conditions

Application Important Notes

Unless otherwise specified, applications for courses run at the Wanchai campus will be accepted up to one hour before the commencement of each course. However it is advisable to register well in advance as places are limited. Applications will be handled on a first-come first-served basis unless otherwise specified.

 

Enrolment and Payment Methods

When enrolling for a course, applicants should provide accurate names (as shown on your HKID card), postal addresses, contact telephone numbers and email addresses, so that EXCEL can contact you in case of class change as and when necessary.

Applications can be made by a representative, however, the applicant’s name and contact details must be accurately presented at the time of enrolment so that EXCEL will be able to verify course participant identity, and more importantly, to contact every participant in the case of class change.

Unless otherwise specified, enrolments are done through Hong Kong Ticketing Ltd (HK TICKETING), in the following manners:

a. Internet registration

Internet registration can be done via www.hkticketing.com. Please fill in the enrolment form online. Payment is made by credit card, and a handling fee of HK$15* per course will apply. Applicants may choose to collect their admission tickets from any HK TICKETING Box Office (see locations below) or Tom Lee Music Store (except the  TaiKoo branch). Alternatively, you can opt to have the tickets delivered to you by courier at HK$25* per transaction.

HOWEVER, IT IS IMPERATIVE THAT YOU OBTAIN THE TICKETS BEFORE YOU GO TO CLASS, LEST YOU WILL BE DENIED ENTRY.

b. Telephone registration

Applicants can register via the HK TICKETING call centre hotline, Tel: 31 288 288. Hotline opening hours are from 10:00am to 8:00pm daily.
Call centre operators will need to obtain relevant enrolment information from applicants. Payment is made by credit card. For telephone registration, a handling fee of HK$15* per course will apply. Applicants may choose to collect their course admission tickets from any HK TICKETING Box Office (see locations below) or Tom Lee Music Store (except Causeway Bay the L Square branch). Alternatively, you can opt to have the tickets delivered to you by courier at HK$25* per transaction.

HOWEVER, IT IS IMPERATIVE THAT YOU OBTAIN THE TICKETS BEFORE YOU GO TO CLASS, LEST YOU WILL BE DENIED ENTRY.

 

c. HK TICKETING Box Offices

For registration at HK Ticketing Box Offices (see locations below), payment can be made in cash or by credit card and a handling fee of HK$8* per course will apply. Box Office staff will need to obtain relevant enrolment information from applicants. Please ensure you obtain the course tickets before you leave the Box Office.

HK Ticketing Box Offices are located at:
1.     Hong Kong Academy for Performing Arts
        Address: G/F., 1 Gloucester Road, Wanchai, Hong Kong
Tel: 2584 8514
Opening Hours: Mon-Sat, 12:00-6:00pm
2.     Hong Kong Convention & Exhibition Centre
        Address: Phase 1, 1 Harbour Road, Wanchai, Hong Kong
Tel: 2582 7333
Opening Hours: Mon-Sat, 11:00am-7:00pm
3.    HKAPA Béthanie Landmark Heritage Campus
Address:  139 Pokfulam Road, Hong Kong
Tel: 2584 8918
Opening Hours: Mon-Sun, 11:00am-6:00pm
4.    Asia World Expo
Address: Level 1, Asia World – Expo, Hong Kong International Airport
Tel: 3606 8300
Opening Hours: Mon-Fri, 10:00am-6:00pm
5.   Kowloonbay International Trade & Exhibition Centre
Address: 1 Tradement Drive, Kowloon Bay, Kowloon, Hong Kong
Tel: 2620 0431
Opening Hours: Mon-Sun, 11:00am-7:00pm

 

 

* Subject to amendment

EXCEL reserves the right to accept or reject any application.

It is the customer’s responsibility to check the information on the course title, date and time, and all related details on tickets carefully before leaving the HK Ticketing counter or before making payment via HK Ticketing. Customer should also ensure that the correct number of tickets that have been paid or official receipts is obtained before leaving the HK Ticketing counter. Tickets sold are non-returnable and non-exchangeable.

 

Course Discount

A 10% discount will be offered to the following applicants:

•         Participants who enrol within Early Bird Discount period (for courses that are enrolled via HK TICKETING ONLY)

•         Senior citizen card holders

•         Holders of registration card for people with disabilities

The discount is only applicable to such card holders themselves and if they are enrolling on behalf of other parties, such parties do not enjoy the discount.

The discount is not applicable to courses so specified.

Each of the offers stated above cannot be used in conjunction with other discount offers.

EXCEL reserves the right to a final decision in case of dispute.

 

Course Cancellation, Change of Course Specification

EXCEL reserves the right to cancel any course whether it has started or not; and to alter the course content, course instructor, date and/or time, venue and number of sessions to accommodate unforeseen circumstances. EXCEL will endeavour to inform all participants who have submitted contact details at enrolment should necessary changes occur. If in doubt, participants are encouraged to enquire on 2584 8721. The above changes, when necessary, do not constitute a basis for requests for refunds.

EXCEL reserves the right to cancel a course within a reasonable timeframe before the course commences if the number of applicants is below the requisite minimum, in which case course fees, handling charges and mailing charges will be refunded in full. In the event of course cancellation, EXCEL will notify the affected participants as soon as possible and all refunds will be issued within one month via HK TICKETING after all necessary documents are received. Refunds will be made in the
same format that course fee was initially received from each participant.

 

Course Refund

Irrespective of the commencement date of a course, no refund will be made except in the following circumstances:

a)    The course is cancelled, in which case the course fees, handling charges and mailing charges will be refunded to the participants in full. All refunds will be issued                   within a month via HK TICKETING after all necessary documents are received. Refunds will be made in the same format that course fee was initially received from                 each participant. For those who applied through EXCEL Office, the course fee will be refunded by cheque within 4-6 weeks.

b)    The participant cannot attend 40% or more of the course due to injury or illness. In this case, the participant needs to inform EXCEL in writing as soon as the injury/                 illness occurs, accompanied by relevant medical certifications, and no later than 5 working days of the injury/illness. Applications later than that date will not                             be entertained. Only remaining class sessions of not more than 50% of the course will be refunded. Lapsed class sessions will not be refunded.

Applicants for withdrawal and refund will need to fill in the Course Refund Form issued by EXCEL, and return the form together with a HK$350 cheque payable to EXCEL Ltd as administrative charge (The administrative charge paid WILL NOT BE REFUNDEDIf the course is cancelled by EXCEL, no administrative charge is required.)

 

Course Transferral

Once admitted to a course, participants may not change to another course without valid reasons and prior approval from EXCEL.

Fees and places on courses are not transferable from one enrolee to another.

Students who cannot attend a course due to unforeseen circumstances, such as a business trip or alteration in work hours, are advised to apply to transfer to another course. Such unforeseen circumstances do not constitute a basis for requests for refunds.

Transfers can only be made to the courses run in the same term and at the same campus location.

An administrative fee of HK$200 will be levied when applying for transfer between courses. Applicants need to fill in the Course Transferral Application Form available from the EXCEL office, and the completed form should be returned to the EXCEL office together with a HK$200 cheque payable to EXCEL Ltd as administrative charge. (The administrative charge paid WILL NOT BE REFUNDED).

The cheque will be returned should the application for transferral be rejected.

For any approved transferral, EXCEL will, via HK TICKETING, refund the original course fee in full within a month after all necessary document are received. HK TICKETING will also assist the applicant to re-apply for the transferred-to course (subject to availability of places for individual course/class).

Transferral applications submitted after the commencement of a course will be handled by EXCEL.

EXCEL may, at its discretion, reject any application for transfer of course.

 

Course Participant Identity

Course admission passes, in the form of a HK TICKETING ticket, must be brought to EACH class. Participants may not enter the class without an admission ticket. Tickets that have been lost or not received by mail (should you so choose) three days prior to the course commencement date must be reported to HK TICKETING.

Course participants may assume that their application has been accepted when they receive a course ticket and a confirmation number from HK TICKETING, and should attend the course as scheduled in the course prospectus and website unless otherwise notified. A reminder to attend class will be sent via email to participants who have submitted their email addresses.
Participants in courses that require audition will be notified details via email.

Each admission ticket is limited to one participant only. Only the enrolled participant is allowed to attend course sessions. A participant cannot find a replacement to attend a session that the participant cannot attend. Unless specified or with the permission from EXCEL, participants should not invite their relative or friends to observe the class.

EXCEL may request participants to show their Hong Kong Identity Card or produce other sufficient proof of identity and/or age.

The age range for courses are set in consideration of (1) students’ learning abilities and (2) the overall management of student safety in the class. Parents who wish to enrol their under-aged children please carefully assess the above two points before doing so.

Please note that our teachers are not special education teachers and are not so trained. Course participants with special education needs MUST inform us before the course start.

 

Children Courses

Please note that our teachers are not special education teachers and are not so trained. Course participants with special education needs MUST inform us before the course start.  A parent or guardian of a participant with special education needs is required to stay within the premises during class time.  If such participants become too disruptive in class, they may be requested to leave the class.

 

Statement of Attendance

Students can apply for a Statement of Attendance at a cost of HK$80 each if they have attended no less than 75% of the classes.

To apply for a Statement of Attendance, please fill in the Statement of Attendance Application Form (available from the EXCEL office or downloadable from EXCEL’s website) and submit the form by post or in person to EXCEL with a crossed cheque of HK$80 handling fee. The cheque should be made payable to EXCEL Ltd.

Students can apply for the Statement of Attendance  within a year application period from the date of successful completion of the course.

The Statement of Attendance will take about 4 weeks to process, and it will be posted to the student at the address
shown in the Statement of Attendance Application Form.

 

Typhoons and Rainstorms Arrangement

If Typhoon Signal No. 8 or above is hoisted by the Hong Kong Observatory

For classes that have already started: Classes will be suspended automatically.

For classes that have not yet started: Classes for the day will be cancelled.

 

If Typhoon Signal Pre-No. 8 or above is announced by the Hong Kong Observatory

For classes that have already started: Classes will be continued until Typhoon Signal No. 8 or above is hoisted.

For classes that have not yet started: Classes for the day will be cancelled.

 

If Black Rainstorm Warning is in force by the Hong Kong Observatory

For classes that have already started: Classes will be continued

For classes that have not yet started: Classes for the day will be cancelled.

 

If Typhoon Signal No. 8 or above is lowered, or the Black Rainstorm Warning is withdrawn:

At or before 7:00am – All classes to be held from 9:00am and thereafter will take place as usual

At or before 10:00am – All classes to be held from 1:00pm and thereafter will take place as usual

At or before 2:00pm – All classes to be held from 5:00pm and thereafter will take place as usual

 

Classes will continue as usual if Typhoon Signal No. 1 or 3 or Amber or Red Rainstorm Warning are hoisted.
(For children and teenagers courses, parents are reminded that they are solely responsible for the safety of their children under such conditions).

No make-up class or refund will be arranged for classes cancelled due to bad weather.

 

Discipline

  1. Eating and drinking are not permitted in teaching venues. Smoking is prohibited in all indoor areas of the Academy.
  2. Please switch off the beeping devices on mobile phones and pagers during classes.
  3. All course notes, course materials and information supplied to students by EXCEL are for private study purposes only.
  4. The copyright of all these materials belongs to EXCEL and all rights are reserved.
  5. Audiotaping, videotaping and photography is not permitted during classes, except with the prior permission of EXCEL.
  6. EXCEL reserves the right to exclude from class any participant whose behaviour disturbs the rest of the class, or who does not comply with Academy regulations. If a participant has caused damage to school property, a fine will be levied based on the market value of the damaged item.

 

Insurance Policy

Although Third Party Insurance is covered within the Academy’s campus, participants should attend lessons
within their own abilities to reduce the risk of injury.

 

Personal Data Collection Statement

Applicants should provide personal contact information when enrolling for EXCEL courses. If the information provided is inaccurate or incorrect, EXCEL may not be able to contact the participants when necessary, for example in the event of re-scheduled or cancelled classes.

Personal data provided as part of an application for admission will only be used by EXCEL for purposes relating to the process of enrolment and for distribution of course information.

 

Personal Data (Privacy) Ordinance 

The Ordinance requires us to seek your consent for continuing the use of your personal data maintained by us to send to you information about our programmes and activities.

We are seeking your agreement for us to continue to use your personal data for student data updates and direct marketing purposes, which include providing information about our programmes and activities, newsletters, courses, training, seminars, awards and other services. We guarantee that none of your personal data would be released or divulged to any third parties without your personal consent.

Unless we receive your instruction to remove your name from our database, we will continue the same practice and send our information to you.

If you decide not to be included in our database, please contact us at excel@hkapa.edu.

 

Copyrights

EXCEL assumes the right to take photos during classes, rehearsals and performances, and will use such photos for course promotion purposes without the prior consent from persons in the photos.